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Selecting A Home Care Agency

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Selecting the right Home Care Agency is crucial and sometimes feels similar to conducting a job interview. That way, you ensure the care provider or companion will be a good fit for you or your loved one. Here’s a helpful list of essential questions we've compiled with the help of our trusted home care resources to guide you in choosing a prospective home care agency.

Home Care Agency Checklist

  1. Understanding Needs and Diagnoses: Does the caregiver comprehend my specific needs or diagnosis?
  2. Vetting Process: How does the agency conduct background checks on home care professionals?
  3. Licensing: Is the agency licensed by the state?
  4. Training: What type of training have the home care specialists undergone? Are they required to stay current with advancements in care?
  5. Documentation and Communication: How is the care plan documented and progress tracked? How is this information shared with family members if necessary?
  6. Compatibility: How does the agency handle situations where the caregiver and client are not a good match?
  7. Performance Issues: What procedures are in place if a caregiver fails to meet their duties?
  8. Emergency Protocols: What are the agency’s protocols for emergencies or if a caregiver unexpectedly cannot work?

We also recommend meeting with a potential caregiver to ensure a good fit and requesting references for additional assurance of quality care.


Feel like you need additional guidance or individualized support?

Our team of Certified Senior Advisors® and Certified Dementia Practitioners® has successfully assisted hundreds of families. We offer a single point of contact for all services you or your loved one might need when transitioning from longtime homes. We ensure a stress-free move that allows you to focus on the transition rather than the logistics.

Click here to start the conversation!

You can also call us directly at 617.227.1600 or email: [email protected]


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