Testimonials

“Dovetail’s staff were all very caring: They took exceptional care to place things as close as possible to where they had been in the old apartment, and it looks great! Lisa even made a special trip in her own car with a cooler, to drive the food items directly from the refrigerator in the old apartment to the new apartment so they would stay cold.  
When the staff of an entire organization has that type of concern, it comes from the top. Erin, as their director, I credit you for creating such a great, customer-focused organization!”  
- Ken 
Adult Son 

“You did an absolutely masterful job in getting us through the home selling process.

A very eccentric client who needed constant reassurance, a family of stubborn house guests, a profoundly cluttered house, the unexpected death of the client, and an international health crisis – these factors were all unable to stop you! Every step of the way was handled with professionalism, thoroughness, and an unwavering positive attitude.

We enthusiastically recommend your services.” 

- J. Mahony 
Client

“Thank you both for all your help and support throughout this entire process! I really appreciate it and it is a huge relief knowing everyone is now settled and the home has been sold to a nice family. Couldn’t have done it without you.”

– Jon L.
Client, Hanover, MA

“I have had the pleasure of working with this company twice in the matter of a year and a half. I praise these women for what they do; they make things flow. I would highly recommend this company. Love you girls!” 
 – Andrea P. 
Peabody, MA 

 “I wanted to personally thank you and your support staff for all the work that was done on behalf of my mom in getting her house cleaned out and ready to sell. You and your team should be recognized for a job well done. This process has not only proven difficult, but extremely overwhelming. You have made our lives easier at a time when I genuinely believed selling this house and getting mom situated in a better place would be a dream unfulfilled. Thank you again for being the people you are, everyone can learn something from you. I've always been there for others as they have been there for me but going through this process has taught me to give more of my time to help those in need and will do so going forward.”  
- Joe B.
Adult Son

“Thank you, your staff, and associates for guiding me through the process of moving my sister. Your acceptance of the challenge eased my mind and let me tend to other immediate needs. The fact that it was accomplished long distance was truly professional.”  
- E. Kearney 
Swampscott/Maine, MA 

“Dovetail Services has been a wonderful and unique service to so many of my clients.  Erin and Lauren come in and get it done with amazing efficiency and perfect results, each time. Clients find that the combination of their services in conjunction with care management for the senior makes for a seamless transition for all affected by this life transition.”  
– Betsy Ross 
MA, LICSW, NHA of Boundless Options 

“I would highly recommend working with Erin DiCarlo if you need to sell your home and move. She is reliable, resourceful, and most of all compassionate.  Selling your home and moving can be overwhelming, and Erin is with you every step of the way!”  
– Amy Roberts 
Owner Out of the Box Moves 

“Lauren, thank you for all your demanding work with the cleaning out and looking after the sale of my mother’s condo. You have made the process incredibly easy, especially given the circumstances with her not living there. My brother and I are truly grateful.” 
 – Sue Peterson 
Adult Daughter 

“I have worked with Erin and Lauren on several matters over the last few years, and a few of them were extremely difficult. Throughout the entire process, Erin and Lauren were not only professional, but they went above and beyond what was expected of them, they held our client’s hands through each step. When the work was completed, they still checked in with our clients to make sure they were doing well. My clients always have positive feedback about working with Dovetail, as do I.  
There are very few professionals I would recommend without hesitation, and Erin and Lauren fall into that category.  They are knowledgeable, kind, and relentless: They are the type of people I want in my corner. Of all the accolades I can shower them with, perhaps the most important is this: I would recommend them to my own parents.”  
– Michael Stankavish 
Esq. of North Shore Elder Law 

“Thank you so much for all the incredible work you did for me and my dad. You are a real gift! Your kindness, sensitivity, and care made this transition easier for all of us.”  
– Y. Gobis
Adult Daughter

“We feel like we hit the jackpot when we found Dovetail. We are so appreciative of what you have done!” 
- Marie 
Niece of Client  

“We would be honored to provide incredibly positive support concerning the wonderful job you did for us when we moved to Edgewood! I do not think we could have made the move without Dovetail's help! You did such an excellent job for us, our new home is perfect thanks to your help with the floor plan, placement of furniture, picture hanging, and all the packing and unpacking. I could not have been more satisfied with your professional and caring assistance.”  
- Client  

“Our family was fortunate to get paired with Dovetail and specifically, their Founder and President, Erin DiCarlo. Our elderly parents had reached a point where they were no longer able to effectively live in their home due to declining physical and mental abilities. All four children lived out of the area, and while we had the best of intentions of ensuring the best quality of life for our parents, being remote made this particularly challenging.  
Having Dovetail involved in our parents' transition to assisted living and a much better quality of life was a godsend. Dovetail facilitated the move of my parents and their belongings to assisted living, coordinated the home repairs to prepare my parent's home for sale, and oversaw the sale of the home as well. Throughout the entire process, in addition to all the actions being taken to facilitate our parents' transition to assisted living, Erin and her team answered a myriad of questions from all sides.
Erin and her company were extremely easy to work with, displayed the utmost professionalism, and exhibited enormous empathy for my parents, which provided the adult children with greater peace of mind. Much gratitude.” 
- Kevin Hayes 
Adult Son, Arlington, VA.  

“I want to thank you and your team again: From start to finish you were all very responsive, helpful, accommodating, and so pleasant to work with!” 
- Diane 
Client 

“I am so grateful for Amy! I came home after 6:00 pm, and to see my things in place was so satisfying. What a wonderful job you all did. I am so appreciative that I had a bed last night -- thanks to you. You and all the ladies at Dovetail went above and beyond!!
Dovetail gets 10 out of 10 from me!” 
- Olive 
Client 

“I wanted to follow up and add that you showed thoughtfulness and care for us, the process, and our parents’ belongings that I just do not think we would have had with anyone else. You have a gift for working with people and making them feel comfortable at a time that is difficult and emotional, to say the least. You made an overwhelming task not only surmountable but enjoyable at times.  
Best of luck, Dovetail is so lucky to have you.” 
- Adult Child 

“I would like to say thank you for all your challenging work with Lorayne. I had a lengthy conversation with her the other day, and I wish you could have heard it; she gushed about how wonderful you all were. You folks were not only super hard-working but handled her with great care and I just wanted to pass along our appreciation!”  
- Phil 
Real Estate BROKER, Brookline, MA 

“I have had the pleasure of working with Susan Weinstein and the rest of the team at Dovetail team several times over the past few years.  Occasionally, you bump into companies that just do things the right way and are always a pleasure to work with, Dovetail is one of those companies. They offer a unique skill set and passion for what they do, which really shows in their work. They provide a wonderful service to their clients, and I am proud to be able to continue to do business with Dovetail, and their clients. I have been in this business for 20 years and I do not say this lightly. Dovetail is truly the best in the business, and they really do go out of their way to help people because they care!”  
– Aaron Katz 
HomeVestors-WinWin Properties 

“Erin and Lauren, you and your team are amazing. The help and support you have provided to our residents transitioning from their own homes to our Senior Living Communities is incredible and has allowed residents and families alike to make this move in the most organized and calm manner. We have heard rave reviews about your team, and we concur.  
Thank you and your team for your professionalism, care, respect, and compassion. It is well needed by all when making this big move and your team provides it all to excess.” 
- Pamela Morris 
Rogerson Properties 

“I wanted to tell you how grateful I am to have worked with Dovetail Companies. I met Joe Scott and Kirsten McMahon a couple of days back and was extremely impressed with them both. What they noticed about my "treasures" and the kinds of service they offer those of us in this otherwise daunting stage of our lives. It was very comforting to make the connection, and to know that they are sufficiently familiar with The Cambridge Homes to make some useful suggestions from the start. Working with Dovetail feels as though a weight (a very heavy one!) has been taken off my shoulders and I am incredibly grateful for that.” 
- Philippa  
Client